DURAND— Durand Senior Care and Rehab Center has earned the highest overall rating among nursing homes in Shiawassee County, according to the latest data from the Centers for Medicare and Medicaid Services (CMS).
Durand Senior Care and Rehab Center received a five-star overall rating from CMS, the highest possible rating,
“We have a good team here, and we’ve worked really hard to make sure everyone is happy with the care they are receiving,” John Merlo, executive director of Durand Senior Care, said. “We hear a lot of good things. We do satisfaction surveys with our residents on a regular basis and the majority of those surveys come back between four and a half and five (out of five). I think that says a lot.”
The latest nursing home ratings were announced in May.
CMS visits every nursing home approximately once a year to do an unannounced inspection survey, where it grades facilities on a variety of factors, including health inspections, staffing levels and quality of resident care.
CMS employs a rating system to give each nursing home an overall rating between one and five stars. The more stars, the higher the quality of care. In addition, CMS provides individual ratings for each facility on its health inspections, staffing, and quality of resident care.
The ratings are used to help states identify struggling facilities that may be eligible for the Special Focus Facility (SFF) program, which helps weak facilities address the underlying problems leading to their repeated poor performance.
Along with its five-star overall rating, Durand Senior Care earned five stars for staffing and quality of care, and four stars for health inspections.
Merlo said the high marks are due, in part, to networking with other NexCare Health Systems facilities.
“We learn from the other facilities, absolutely,” Merlo said. “We maintain a dialogue and learn from any violations or citations they may have. We make sure we don’t make those same mistakes. We also do peer reviews where representatives from the other facilities come in and do an inspection. Overall, we do a lot of prep to make sure we’re ready for those larger inspections, but really our focus is always on the residents.”
Durand Senior Care and Rehab is one of 17 nursing and rehabilitation centers managed by NexCare Health Systems. Other facilities are spread throughout central and lower Michigan.
Merlo said his staff is committed to maintaining a high quality of care for its residents.
“We meet with residents weekly to listen to what they have to say. I know we had someone in a meeting this week that was unhappy with the grilled cheese, so we’re working on that,” Merlo said. “We want to work on anything and everything that they may not be happy with, even if it’s something as small as a grilled cheese.”
Memorial Healthcare also received high ratings from CMS for its long-term care unit, earning four stars for overall quality, along with five stars for staffing and quality of resident care.
“Receiving a five-star rating validates the work we do and is a reflection of Memorial Healthcare’s mission to providing quality and compassionate healthcare to our patients through service excellence, teamwork and innovation. I am very proud of our dedicated and compassionate team and look forward to continuing to provide our residents with the highest quality of care,” stated Jaime Abudaya, administrator of long-term care, in a press release.
Other notable overall ratings include: Chesaning Nursing and Rehabilitation Center, four stars; Pleastant View Shiawassee County Medical Care Facility, three stars; and Ovid Healthcare Center, one star.
Four hundred forty-four nursing homes in Michigan were part of the updated ratings by CMS.