Letter to the editor

I went grocery shopping Saturday after work and spent more time standing in line then I did actually grocery shopping. I got my cart, shopped for my groceries, put them in my cart, took them to a checkout, put them on the belt, had them scanned and put them back into my cart.

I choose not to use the self scans. I am sure the store would prefer me to use them because they were all open and the check outs with an employee had only five open. I know they give me the privilege to shop at their store but if I am going to scan and then pack my groceries, doesn’t that make me an employee?

I just think it would be fair if I had more of a choice and was not forced to use the self-scans. There were so many people in the lines with a person checking us out, I cannot believe I am the only one who feels this way.

Janice Raymaker

New Haven Township

(3) comments

Mother Hen

It's all about profit. Good customer service no longer matters.


I refuse to use self checkout, period. Pretty soon no one will have a job...


Sad, however true. We see it all the time, unfortunately, customer service seems not to be of importance any longer, which is something I happen to believe is of #1 importance. Please, continue to let the stores know, as we do, so they can work on these items. Hard work yields great rewards.

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.